Privacy policy

Homevoraq · Last updated: April 5, 2026

Homevoraq ("we", "us", or "our") operates this website and provides products and services to customers. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website.

1. Personal Information We Collect

We may collect the following categories of personal information:

Contact Information: name, email address, shipping and billing address, phone number.
Order Information: products purchased, order details, payment confirmation.
Payment Information: processed securely through third-party payment providers. We do not store full payment card details.
Device & Technical Information: IP address, browser type, device type, operating system.
Usage Information: pages visited, time spent on pages, clicks, and interactions with our website.
Communications: any information you provide when contacting our customer support.
Marketing Preferences: opt-in status and communication preferences.

2. How We Collect Information

We collect information through the following methods:

Directly from you: when you place an order, create an account, or contact us.
Automatically: through cookies, web beacons, and similar tracking technologies when you browse our website.
From third-party service providers that support our operations, including payment processors, shipping carriers, and analytics tools (including Google Analytics and Google Ads).

3. How We Use Your Information

We use your personal information based on the following legal bases:

Performance of a contract (to fulfill your order):

Process, confirm, and deliver your orders.
Communicate with you about your purchases, shipping, and returns.
Provide customer support.

Legitimate interests (to operate and improve our business):

Analyze website usage and improve our website and services.
Prevent fraud, detect security incidents, and ensure platform integrity.
Maintain records for legal and administrative purposes.

Consent (only where required):

Send marketing and promotional communications — only if you have explicitly opted in. You may withdraw your consent at any time.
Place non-essential cookies on your device.

Legal obligation:

Comply with applicable laws, regulations, or court orders.

4. Sharing of Information

We share your personal information only as necessary to operate our business and provide our services. We do not sell your personal information.

We may share your data with the following categories of third parties:

Payment processors: to complete your transactions securely (e.g., Stripe, PayPal).
Shipping carriers: to deliver your order (e.g., UPS, FedEx, USPS).
Analytics providers: to understand how our website is used (e.g., Google Analytics). Google Analytics may collect data per Google's own privacy policy.
Advertising platforms: to measure and optimize advertising campaigns (e.g., Google Ads conversion tracking). This may involve the use of cookies and pixels.
Hosting and technology providers: for website hosting, infrastructure, email, and customer support tools.
Legal and regulatory authorities: when required by applicable law, regulation, or legal process.

We require all third-party service providers to handle your data securely and only for the purposes we specify.

5. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

Strictly necessary cookies: essential for the website to function correctly. These cannot be disabled.
Functional cookies: improve your experience by remembering your preferences.
Analytics cookies: help us understand how visitors use our website (e.g., Google Analytics).
Marketing / Advertising cookies: used to deliver relevant ads and measure campaign performance (e.g., Google Ads).

Upon your first visit, we will request your consent for non-essential cookies via our cookie consent banner. You may withdraw or change your cookie preferences at any time by clicking the Cookie Settings link in the footer of our website, or by adjusting your browser settings.

For more information about how Google uses data collected through its tools, please visit: https://policies.google.com/technologies/partner-sites

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

Order and transaction data: retained for up to 7 years to comply with accounting and tax obligations.
Customer account data: retained for the duration of your account and up to 3 years after account closure or last interaction.
Marketing data: retained until you withdraw your consent or opt out.
Website analytics data: retained for up to 26 months (Google Analytics default).
Support communications: retained for up to 2 years after the resolution of your inquiry.

After these periods, your data will be securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

For all users:

Right to access — request a copy of the personal data we hold about you.
Right to correction — request correction of inaccurate or incomplete data.
Right to deletion — request deletion of your personal data, subject to legal obligations.
Right to opt out of marketing — unsubscribe from marketing communications at any time.

For users in California (CCPA / CPRA):

Right to know what personal information is collected, used, or disclosed.
Right to opt out of the sale or sharing of personal information (we do not sell personal information).
Right to non-discrimination for exercising your rights.
Right to limit use of sensitive personal information.

For users in the EEA, UK, or Switzerland (GDPR / UK GDPR):

Right to data portability.
Right to restrict processing.
Right to object to processing based on legitimate interests.
Right to withdraw consent at any time (where processing is based on consent).
Right to lodge a complaint with your local data protection authority.

To exercise any of your rights, please contact us at support@homevoraq.com. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These include:

Encryption of data in transit (TLS/SSL).
Secure payment processing through certified third-party providers (we do not store full payment card details).
Access controls limiting who can access personal data internally.
Regular security reviews of our systems and practices.

However, no method of electronic transmission or storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

If we become aware that we have inadvertently collected personal information from a child under 16 without verified parental consent, we will take prompt steps to delete that information.

If you believe a child has provided us with personal information, please contact us at support@homevoraq.com.

10. International Data Transfers

We are based in the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or in other countries where our service providers operate.

For users in the EEA or UK, we ensure that any international transfer of personal data is subject to appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission or equivalent transfer mechanisms.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:

Homevoraq
Email: support@homevoraq.com